BIB continuously improves our SMS verification coverage to enhance user experience. However, there are some countries and areas currently not supported. If your area is not covered, please use Google Authentication as your primary two-factor authentication instead. If you have enabled SMS verification or you are currently residing in a country or area that’s in our Global SMS coverage list, but you still cannot receive SMS codes, please take the following steps:

  • Ensure that your mobile phone has a good network signal
  • Disable your anti-virus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS codes
  • Restart your mobile device
  • Reset SMS verification