About the Application Guide for Retrieving the Deposit and Withdrawal Tag (Tag/Memo)

Why do I need to fill in the tag, namely Tag or Memo?

"Label" or "Remarks" is an additional address function necessary to identify the recipient of a transaction other than the wallet address. When some digital assets such as BIB, XEM, XLM, XRP, KAVA, LUNA, ATOM, BAND, EOS, etc. correspond to digital currencies, you must enter the corresponding remark Tag or Memo information in order to transfer effectively.

To put it simply, when you Deposit certain tag coins to BIB through a specific block, you need to fill in the corresponding tag or Memo to successfully Deposit.

Under what circumstances can I make a self-service application to retrieve the forgotten or mistaken Memo transfer?

Please note that only transfers with unfilled or incorrectly filled tags to the BIB account are supported for self-service retrieval of the corresponding assets.

If you enter the wrong address or wrong Memo or Tag for withdrawal, BIB will not be able to assist you in recovering your assets. We recommend that you contact the other party's platform. In some cases, you may lose your assets.

How to retrieve the forgotten/wrongly filled tag (Tag/Memo)?

Click the "Forgot to fill in or incorrectly fill in Tag/Memo Retrieval Application" link, log in to your BIB account, and the page will automatically jump to the retrieve application page.

Follow the prompts to complete the form. Completion instructions:

Currency: Please select your Deposit currency through the drop-down box. It should be noted that Tag/Memo related matters can only be retrieved when it occurs in the supported currency and network. If you find that the currency you want to fill in is not in the list, please move to other relevant channels where the Deposit has not been received to appeal . * The top-up source address refers to the "sender" of the transaction, generally expressed as "from" or "sender". * Deposit quantity The Deposit quantity needs to be filled in accurately. Our page supports the precision of 8 digits after the decimal point. If it is greater than 8 digits, the extra digits can be omitted; the amount of some blocks comes with a 3-digit separator. Please remove the separator when filling in. * TXID/TxHashTXID/TxHash refers to the transfer ID corresponding to each block. Please make sure that the block information shows exactly the transaction you need to appeal. Please do not fill in information other than TxID (TxHash), such as: deposit and withdrawal address information, account number or email information, and other irrelevant content.

After filling in, click [Submit], confirm the transaction details, and click [Confirm]. You can see the application record query page.

Note: For the safety of your assets, we will return the assets to the top-up source address after your application is confirmed. If the source of the Deposit is the platform, please contact the other party's platform after we complete the refund to further communicate the billing matters. In some cases, because the tag you filled in by mistake happens to belong to a user, your assets may have been transferred to the user's account. In this case, please forgive us for not being able to provide further assistance. Since asset retrieval involves a large amount of manpower investment, we will charge a certain percentage of the handling fee, which is generally 5 times the transfer fee of the currency. If the remaining amount of the asset you applied for after deducting the handling fee is less than the minimum withdrawal amount, we will not be able to help you retrieve it. Please refer to here for transfer fee and minimum withdrawal amount.

Why can't I successfully submit the application?

(1) The content you filled in may be wrong or different from the block information, please check and resubmit.

(2) The situation you are encountering may not be caused by incorrect filling/missing of the label. Please consider whether you may encounter other problems where the Deposit has not been received.

(3) The source address is incorrect. Please note that you should fill in the address of the "sender" of the transaction. Do not fill in the coin deposit address or your other coin out address.

(4) Please do not omit the number after the decimal point when filling in the amount.

(5) Multiple applications for the same transaction cannot be submitted, please go here to view the application records.

(6) The remaining amount of the asset you applied for after deducting the handling fee may be less than the minimum withdrawal amount.

(7) Individual currencies may have multiple display forms of TxID/TxHash, which may cause the system to fail to identify them. You can use the conversion tool to try different formats for input.

Example: After the TxID/TxHash of a certain currency is converted, you can get the transfer ID in the following two formats. Select and enter the format on the right to successfully submit the application.