1.Web users: If you encounter issues while using BIB services, you can search for solutions at the [Help Center]. Please click the [Help Center] at the bottom of the homepage to get answers to the FAQs or click [Feedback] to ask questions or offer suggestions to us. If you still cannot find a solution, please contact the CS team on BIB mobile app.

2. App users: Login to BIB APP,  tap [Support] on homepage to access our 24h customer service support.

*Please state your questions as detailed as possible and provide the relevant supporting documents, e.g. screenshots or videos, so that the BIB support team can better assist you and handle your question.

If CS can’t handle your question and the conservation is marked as “Solved”, you may reply to the thread to submit your question again.